Original Gee Return & Exchange Policy
Regular-Priced Clothing Merchandise
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- Within 7 days of receiving your shipment: you can exchange for a different size or new item (subject to availability), or receive a refund to the original method of payment. All items must have tags, be unwashed, unworn and have no damage.
- After 7 days of receiving your shipment: we will no longer accept returns or exchanges.
- We do not offer price adustments.
Sale Clothing Merchandise
- All sale items are final sale
Return & Exchange Details
To request a refund or exchange, please email us at admin@kaitlinhargreaves.com with your name, order number, item(s) you would like to exchange or refund, and email used when purchasing within 7 DAYS of receiving your shipment.
For all returns or exchanges, items must not be washed, worn or damaged. A valid receipt must be presented, and all original tags must be attached. You will be responsible for paying the shipping costs when you send the item(s) back to us. Please also ensure you add a tracking number to your shipment back. We are not responsible for lost packages in the mail. When we receive the item we will inspect it to make sure the item is in it’s original condition, and if so, we can approve the refund and process it back on to your credit card or your original method of payment.
Please allow 5 – 7 business days once we receive the item for all returns to be processed.
Gift cards may not be redeemed for cash or refunded. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Have further questions? Email us at admin@kaitlinhargreaves.com.
Please Note: Our watercolour & prints collections have a separate return policy which can be found above!
Brand Collaboration FAQ’s
Art & Tattoo FAQ’s
Makeup & Hair FAQ’s
Makeup & Hair Booking & Payments
- Bookings are not confirmed until a signed contract is received and the deposit has been paid in full.
- Deposits are 25% of the total cost and are non-refundable and non-transferable.
- Accepted methods of payment include: Interac E-Transfers, Cash, Cheques and Paypal transfers.
- Taxes are not included, 5% GST will be applied to your invoice.
- All final payments made using Paypal or E-Transfer must be paid at least 5 hours before the completion of services.
- Please drop off or mail all cheques with enough time to arrive and clear before the event date.
- Cash payments – please provide all monies in one envelope.
- If you’d like to tip your stylist you may add it to the remaining balance or provide in person on the day.
- A second stylist is required when requested services exceed 6 hours.
- Parking fees will apply for all hotel, downtown and metered locations.
- Please be considerate of our stylists time, in the event we are unable to work due to late comers, $25 for every 30mins of additional waiting time will be charged on the wedding day.
- All deposits are non-refundable and non-transferable. We retain the right to hold the deposit if any booking is cancelled.
- If the client cancels their booking 30 days or less before the scheduled event they will be responsible for the remaining balance owed on the signed contract.
Booking & Payments
Bookings are not confirmed until a signed contract is received and the deposit has been paid in full.
Deposits are 50% of the total cost and are non-refundable.
The minimum service fee for on-location jobs is $500.00 plus travel and tax.
Accepted methods of payment include: Interac E-Transfers, Cash, Cheques and Paypal transfers.
Taxes are not included, 5% GST will be applied to your invoice.
All final payments made using Paypal or E-Transfer must be paid at least 5 hrs before the completion of services.
Please drop off or mail all cheques with enough time to arrive and clear before the event date.
Cash payments – please provide all monies in one envelope.
If you’d like to tip your stylist you may add it to the remaining balance or provide in person on the day.
A second stylist is required when requested services exceed 6 hours.
For weekend weddings taking place from June to September we have a $1000 service minimum.
For weekend weddings taking place from October to May we have a $600 service minimum.
Parking fees will apply for all hotel, downtown and metered locations.
Please be considerate of our stylists time, in the event we are unable to work due to late comers, $25 for every 30mins of additional waiting time will be charged on the wedding day.
We understand that things come up and appointments times/dates may need to change, please be courteous of our teams schedule and give as much notice as possible.
All deposits are non-refundable. We retain the right to hold the deposit if any booking is cancelled.
If the client cancels their booking 30 days or less before the scheduled event they will be responsible for the remaining balance owed on the signed contract.