What is the difference between a print and an original?
All prints are made from original watercolour paintings done by Kaitlin. There is one original available for every print made.
How do prints come?
All prints are shipped in thick cardboard envelopes to preserve the delicate print paper. Please note, prints do not come framed.
What is your return and/or exchange policy?
We do not accept returns or price adjustments on prints. If you would like to exchange your print(s) please email us within 7 days of receiving your order at admin@kaitlinhargreaves.com with your order number, name, item(s) you would like to exchange & email used when purchasing. You will be responsible for the cost of shipping the item(s) back to us, in addition to the new shipping back to you. Prints must not be used or damaged. Exchanges are based on availability and cannot always be guaranteed.
Original Gee Return & Exchange Policy
Regular-Priced Clothing Merchandise
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- Within 7 days of receiving your shipment: you can exchange for a different size or new item (subject to availability), or receive a refund to the original method of payment. All items must have tags, be unwashed, unworn and have no damage.
- After 7 days of receiving your shipment: we will no longer accept returns or exchanges.
- We do not offer price adustments.
Sale Clothing Merchandise
- All sale items are final sale
Return & Exchange Details
To request a refund or exchange, please email us at admin@kaitlinhargreaves.com with your name, order number, item(s) you would like to exchange or refund, and email used when purchasing within 7 DAYS of receiving your shipment.
For all returns or exchanges, items must not be washed, worn or damaged. A valid receipt must be presented, and all original tags must be attached. You will be responsible for paying the shipping costs when you send the item(s) back to us. Please also ensure you add a tracking number to your shipment back. We are not responsible for lost packages in the mail. When we receive the item we will inspect it to make sure the item is in it’s original condition, and if so, we can approve the refund and process it back on to your credit card or your original method of payment.
Please allow 5 – 7 business days once we receive the item for all returns to be processed.
Gift cards may not be redeemed for cash or refunded. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Have further questions? Email us at admin@kaitlinhargreaves.com.
Please Note: Our watercolour & prints collections have a separate return policy which can be found above!
Brand Collaboration FAQ’s
What companies do you partner with?
It is important to me that I maintain authenticity and trust with my followers, and for this reason I only partner with companies providing a product that I can personally endorse.
What are your rates for social posts?
I prefer to approach every opportunity on a case-by-case basis and cater each package to your brand’s specific needs. If you would like to view our rate card for our base fees on past collaborations, please email kaitlin@infagency.com.
Can I send you my products?
I love learning about new products! If you would like to send me something to try please email kaitlin@infagency.com. If I love your product I may mention/tag your company but please be aware this is not a partnership and there is no guarantee of a social post or shout out.
Art & Tattoo FAQ’s
How do I request a custom tattoo design?
Please fill out the “Custom Tattoo Design” form.
Once form and images have been received, Kaitlin likes to speak to each client to get a comprehensive overview of the artwork and give a proper quote.
A 25% deposit is required before artwork commences, Kaitlin may be in touch during the beginning stages to receive your feedback on styling and design.
Upon completion of design once the balance has been paid, you will receive your artwork in a digital file and this is what you will take to your tattoo artist!
How much are custom tattoo designs?
Custom tattoo design rates start at $200. A more accurate quote will be given once photos have been reviewed and a design has been solidified.
Once the initial design has been delivered (digitally), Kaitlin allows for 1 edit. Each requested edit after that will incur an additional charge of $25 per edit.
Please note that the files are delivered in digital format.
How long will it take to complete a custom tattoo design?
Typically designs take 5 – 6 weeks to deliver.
Please note that the files are delivered in digital format.
How do I request a custom art piece?
Please fill out the form “Custom Art Form“. A 100% deposit is required before artwork commences.
How much do pet portraits cost?
Unless specifically requested, pet portraits are done on 8×10″ watercolour paper and start at $400.00 plus tax. This price is for any sized portrait between 5×7″ and 8×10″ and cover insurance for the painting when shipping, as well as Xpresspost Shipping! Interested in something larger? Let us know and we can send through pricing!
What do I need to provide you with for a pet portrait?
Please provide at least 3 high-resolution photos taken in natural lighting (more photo tips below!). This will give Kaitlin an idea of colour and facial detail so your pet will look just like themselves!. If there are any specific facial expressions or features you would like, please include that in your photo file names or in the notes when submitting.
PET PORTRAIT PHOTO TIPS:
– Take photos (or use photos) of your pet at eye level
– Try to get the photo of your pet sitting with some neck included
– Make sure your pet isn’t too far away! The more detail seen in the photo = the more accurate the painting will be!
– Ensure the photo has good, natural lighting. If outside, indirect sunlight is best.
Where do you ship?
Shipping is available within Canada and the U.S. If you’re local to Langley, BC, and would like to pickup please let us know.
How long will it take to receive my painting?
Typically 6 – 8 weeks from the time the deposit is made until the portrait is delivered.
Can you paint things other than dogs?
Yes! Cats, horses, brand logos, abstract pieces… if you have a picture or a vision, I can paint it!
Do you send the painting framed or unframed?
Unframed only. Shipping a framed picture is significantly more expensive than shipping the painting alone and most people enjoy the ability to pick their own frame.
Makeup & Hair FAQ’s
What if someone decides they wants their makeup done on the day?
We understand there are times when not everyone in your group will have booked a service by our team. If on the event day those people change their minds or would like a quick touch up we will try our best to accommodate their requests if time permits! The fee for a touch up is $20.00. Please note this is a not a full makeup, examples of touch ups include:
*Lipstick application
*False lash application
*Eye makeup or eyebrow refining
*Foundation/concealer application
How do I prepare for my big day?
HYDRATE! Drink lots of water before your upcoming appointment to help flush out all the toxins and avoid dull looking skin
SLEEP! Give yourself some relaxation time and head to bed early. I suggest taking a melatonin 8 hours before you need to be up, this will help you fall asleep and stay asleep when those nerves are trying to keep you up.
Please arrive without makeup, moisturizers and serums are OK!
What do I need to bring?
Nothing! Our team provides all products used in your makeup application so unless you have an absolute favourite product you’d like to bring, we have you covered. (That includes eyelashes!)
The only thing we ask is that you’ve prepared a space for us to work, ideally a spot near a window with natural light and a space that has a table or desktop we can work off of. We provide tall makeup chairs.
Should I have a trial?
Trials are included in our bridal makeup service to ensure things go smoothly on the day. This leaves plenty of time for you to decide if you’d like to make any changes and gives you the opportunity to try out a couple different looks. Trials for moms or bridesmaids are also offered upon request.
Tip: Bring photos of your dress/outfit and an inspiration photo of makeup.
Where are the trials held and when should I book it for?
Trials are held at my in home studio in Willoughby, Langley. Book your trial 1-2 months before the event and schedule it on the day of a dress fitting, bachelorette party or night out. You’ll be all done up so you mind as well make use of it!!
How do I make a booking?
Please fill out the form on the contact page or email admin@kaitlinhargreaves.com with your details (booking date, location, the number of services you require and time you need to be ready for). Once you’ve received a quote and contract from us you can send over the deposit and your booking will be confirmed!
How many people can be accommodated on the day?
Our team can cater to any size party. Whether its just the bride alone or the bride, eight bridesmaids and two moms, we have you covered. We have a great team of the best stylists and as long as there is enough notice we can fit you all in!
How long do the services take?
We like to complete all services an hour before you need to leave and we quote 45-50 mins per service. We find this gives us enough time to tidy our station between clients and leaves you plenty of time to get changed and do any last minute things.
I have sensitive skin, what products do you carry in your kit?
We have a wide range of products and brands to cater to your specific needs. In the case where you have certain skin allergy or sensitivity concerns, please let us know ahead of time so we can discuss prior to the event. If you prefer to bring some of your own products you are welcome to.
Do I need products to touch up with throughout the day?
I have long lasting lip products that are near bulletproof, but if you’d like to bring your own lip color and have it to touch up with thats also fine. Blotting papers or powder compacts are also great to keep the shine away.
Can I change my booking numbers at a later date?
After a deposit has been made the number of services may be increased (if time and availability allow) but may not be reduced. If someone is unable to receive their service you may replace that person with someone else. It is best to try and be as accurate as possible when booking.
How early should I book you for my wedding?
We accept bookings as early as 12 months prior to the day. Most brides book 6-12 months in advance but we do accept last minute bookings if we have availability, however we are on a first come first serve basis so as soon as your date is confirmed it’s best to contact us!
Makeup & Hair Booking & Payments
- Bookings are not confirmed until a signed contract is received and the deposit has been paid in full.
- Deposits are 25% of the total cost and are non-refundable and non-transferable.
- Accepted methods of payment include: Interac E-Transfers, Cash, Cheques and Paypal transfers.
- Taxes are not included, 5% GST will be applied to your invoice.
- All final payments made using Paypal or E-Transfer must be paid at least 5 hours before the completion of services.
- Please drop off or mail all cheques with enough time to arrive and clear before the event date.
- Cash payments – please provide all monies in one envelope.
- If you’d like to tip your stylist you may add it to the remaining balance or provide in person on the day.
- A second stylist is required when requested services exceed 6 hours.
- Parking fees will apply for all hotel, downtown and metered locations.
- Please be considerate of our stylists time, in the event we are unable to work due to late comers, $25 for every 30mins of additional waiting time will be charged on the wedding day.
- All deposits are non-refundable and non-transferable. We retain the right to hold the deposit if any booking is cancelled.
- If the client cancels their booking 30 days or less before the scheduled event they will be responsible for the remaining balance owed on the signed contract.
Booking & Payments
Bookings are not confirmed until a signed contract is received and the deposit has been paid in full.
Deposits are 50% of the total cost and are non-refundable.
The minimum service fee for on-location jobs is $500.00 plus travel and tax.
Accepted methods of payment include: Interac E-Transfers, Cash, Cheques and Paypal transfers.
Taxes are not included, 5% GST will be applied to your invoice.
All final payments made using Paypal or E-Transfer must be paid at least 5 hrs before the completion of services.
Please drop off or mail all cheques with enough time to arrive and clear before the event date.
Cash payments – please provide all monies in one envelope.
If you’d like to tip your stylist you may add it to the remaining balance or provide in person on the day.
A second stylist is required when requested services exceed 6 hours.
For weekend weddings taking place from June to September we have a $1000 service minimum.
For weekend weddings taking place from October to May we have a $600 service minimum.
Parking fees will apply for all hotel, downtown and metered locations.
Please be considerate of our stylists time, in the event we are unable to work due to late comers, $25 for every 30mins of additional waiting time will be charged on the wedding day.
We understand that things come up and appointments times/dates may need to change, please be courteous of our teams schedule and give as much notice as possible.
All deposits are non-refundable. We retain the right to hold the deposit if any booking is cancelled.
If the client cancels their booking 30 days or less before the scheduled event they will be responsible for the remaining balance owed on the signed contract.